Shipping Policy

Local pickup

Local pickup  means  you will be  communicated where  exactly  material need to be  taken delivery, after settlement of full payment.  This location is  indicated at the time of  placing order.  You cannot modify order at the  time of delivery. 

Delivery

Heavy  items  like steel, cement, sand, bricks, blocks normally delivered by lorry or truck, or  heavy vehicle  can be shipped  only    after receipt of  full payment along with transportation cost. 

All  items  with cost  above  Rs,5000/=  can be shipped only after receipt of payment.

What are the delivery charges?

For local pickup  there is not delivery charges.  However  from the point of  delivery you need to make your own arrangement of  shipment.  Vendor may  help you in  getting logistic services.

Delivery charge varies with each Seller,  weight of the product, distance from the point of  vendor location.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Local delivery normally happens within 48 hours.

Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product’s availability with the Seller
  • The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (GST etc) on items sold by Sellers on www.infraa.co.in ?

There are NO hidden charges when you make a purchase on. www.infraa.co.in List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our delivery partner servicing your location to accept cash as payment at the time of delivery.

I need to return an item, how do I arrange for a pick-up?

Returns products  in packed conditions , unused items or wrongly  shipped products, products with manufacturing defects are eligible for  return.  Return fees are borne by the Seller.

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

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