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If I request for a replacement, when will I get it?
7 working days from acceptance from the seller
Which products are not eligible for returns?
All products where returns are mentioned with in that stipulated time period.
Can items be returned after the time period mentioned in the seller’s Returns Policy?
Do I have to return the freebie when I return a product?
Yes whole product, along with pack intact, which must be acceptable to seller, as per the policy
How do returns work?
Return request is placed by end user, seller approves and replaces
I see the ‘Cancel’ button but I can’t click on it. Why?
You can cancel until shipment. Once shipment done you cannot cancel it.
What is the Buyer Protection policy?
Buyer interests is protected against transit damage, loss in transit, material intended as shown on the web page.
What should I do if I have an issue with my product after the return period?
Once return policy is over, you cannot return the material to the seller. If brand owner has offered any guarantee then you can avail the same.
What are the checks done for an item that I’m returning?
Product originally delivered has to be return along with freebies if any, and should not have been used, or will not be accepted if any usage mark is there on the product. Seal should not be broken. In all retuning material should be intact, along with packing in which it was delivered
How can I return or exchange an item?
Return request or exchange request has to be raised, with in eligible period mentioned on the product display page.
When is a return of an item not possible?
When is a return of an item not possible
If nothing is mentioned about return period on the web page, no return is possible. If mentioned any period then beyond that period it is not possible. And/or if product is used, and usage mark is there, or seal broken, then you cannot return the material
How can I know the status of my refund?
You can check on line on your account
What are the modes of refund available after cancellation?
If already paid through payment gateway, then to the same payment bank account it would be refunded. If it is paid across counter then from the same place refund can be availed.
When are refunds given?
Normally it may take about 4-7 days time
I ordered a wrong item. Can I return it?
Yes , provided you satisfy retuning conditions
What should I do if I find the package open or tampered on delivery?
You can check and accept, if it is closed delivery. In case of open delivery you cannot return product, after acceptance.