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Cancellation and Return Policy – Infraa – wholesale Building material online

If I request for a replacement, when will I get it?

7 working days from acceptance from the seller

Which products are not eligible for returns?

All products  where  returns   are mentioned with in that stipulated time period.

Can items be returned after the time period mentioned in the seller’s Returns Policy?


Do I have to return the freebie when I return a product?

Yes  whole product, along  with  pack intact, which must be acceptable  to seller, as per the policy

How do returns work?

Return request is placed by  end user,  seller  approves and replaces

I see the ‘Cancel’ button but I can’t click on it. Why?

You can cancel until shipment. Once shipment  done  you cannot cancel it.

What is the Buyer Protection policy?

Buyer interests is protected against  transit damage, loss in transit, material intended as shown  on the  web page.

What should I do if I have an issue with my product after the return period?

Once  return policy is over, you cannot  return the material to the seller.  If  brand owner has offered any guarantee then you can avail the same.

What are the checks done for an item that I’m returning?

Product originally delivered has to be return along with freebies if any, and should not have been used, or will not be accepted  if any usage mark is there on the product.  Seal should not be broken.  In all retuning material should be intact, along with packing in which it was delivered

How can I return or exchange an item?

Return  request or  exchange request has to be  raised, with in eligible  period mentioned on the product display page.

When is a return of an item not possible?

When is a return of an item not possible

If nothing is mentioned about  return period on the web page, no return is possible.  If  mentioned  any  period  then beyond that period it is not possible.  And/or   if product is used, and usage mark is there, or seal broken, then  you cannot  return the material

How can I know the status of my refund?

You can check on line  on your  account

What are the modes of refund available after cancellation?

If already paid  through payment gateway, then to the same payment bank account it would be refunded.  If it  is  paid across counter then  from the same place refund  can be availed.

When are refunds given?

Normally it may take about  4-7 days time

I ordered a wrong item. Can I return it?

Yes , provided you  satisfy retuning conditions

What should I do if I find the package open or tampered on delivery?

You can  check  and accept,  if it is  closed delivery.  In case of open delivery  you  cannot  return product, after acceptance.

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